After sales service

If you have any questions: please ask.

We provide you with much more than just high-quality products. Maximum customer satisfaction is the focus of our after sales services. This includes valuable tips and tricks extending to solutions for technical questions and possible remedies. In brief, at Renfert you will get an answer for every question and a solution for every problem. 

What is the quickest way for callers to get information?

It is easier if you already have the unit and serial number ready when you call. Then we can find the required information, replacement parts and solutions much more quickly.

Which questions do we answer most frequently?

Questions about operation and technical difficulties, from dealers and end customers. Customers have very different requirements. Our technicians know every screw on the units and often find the solution during the initial contact. The service is available by telephone, fax and email.

Are there other ways customers can obtain the information?

Of course. Customers can also very easily download replacement part lists and drawings at any time with the aid of the numbers at www.renfert.com. Valuable tips and operating instructions are also available on the site.

Contact partners

Find all contact partners from the Sales, Customer Service and After Sales Service here.

Dealer search

Are looking for a Renfert dealer near to you? Please, use our comfortable dealer search.

Send goods to Renfert

We guarantee quickest possible handling of your return. You support us by completing this form and attaching it to your return.Please consider that a handling of your return is not possible without the form completed.

Damage in transit

  1. Leave the goods in its original condition an do not use them by no means.
  2. Please contact us via tel. no. +49 (0)7731 8208-0 or directly via your contact person and inform us about the damage.
  3. Please send us the damaged goods only after consulting us back.

Form sheet

Contact partners

Find all contact partners from the Sales, Customer Service and After Sales Service here.

  • Renfert GmbH
  • Untere Gießwiesen 2
  • 78247 Hilzingen
  • © all rights reserved
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