Returns for credit or exchange

A customer has re-sent the purchase or you have a claim? Sometimes there are reasons why you wish to send the item back to Renfert.* Before sending the item, please inform us that you are returning it to us. This enables speedy processing once we have received the item.

* We charge a processing fee of 20% of the item value, but at least 20 EUR. This fee is omitted in the case of justified complaints.